Incident Management
End-to-End Incident Lifecycle
Incidents are automatically created from critical alerts or can be manually opened. Each incident progresses through a defined lifecycle: Open → In Progress → Resolved → Closed.
Kanban Board
Visual drag-and-drop board with columns for each status. Toggle to table view for data-heavy analysis.
Acknowledgement Timeline
Every action — acknowledge, assign, update, resolve, close — is logged with timestamp and actor.
Assignment & Dispatch
Assign incidents to specific responders, safety officers, or admins. Track assignment history.
Auto-Close
Resolved incidents auto-close after 7 days via the maintenance cron job.
🚨 Scenario: Vehicle Impact Response
A vehicle crash detector sends impact_detected: true, impact_g_force: 4.8. Alert engine creates CRITICAL alert → incident auto-created → assigned to nearest responder → GPS coordinates included → responder acknowledges via mobile app → arrives on scene → resolves incident. Total timeline: 6 minutes.